Car Park FAQ
Parking at Castlepoint
Car Park FAQ's
Please read on to find out the most frequently asked questions about the car park work.
Yes, we offer free parking for up to 4 hours with opportunity to extend. If you wish to extend your stay please visit the Management Suite located (below JD Sports), Nandos or M&S Cafe to input your vehicle registration number on our tablets. This will entitle you to an extended stay for the day.
Please note any vistors overstaying the 4 hour limit will receive a parking charge. There are currently more than 200 signs throughout the site confirming the maximum stay, including on all entrances. For further information regarding the parking restrictions at Castlepoint please contact firstname.lastname@example.org or visit us at the centre management offices where we will be happy to help you and answer your enquiry.
Yes, we offer free parking for up to 4 hours with opportunity to extend. If you wish to extend your stay please visit the Management Suite located (below JD Sports), Nandos or M&S Cafe to input your vehicle registration number on our tablets. This will entitled you to an extended stay for the day.
Castlepoint has over 2,500 car parking spaces available for our shoppers.
We have Disabled parking bays on the upper and lower level located in front of the walkways. We also have parent & child spaces located on the upper deck on the end of the aisles between Sainsbury’s and New Look. There are also dedicated bays outside Asda.
Motorcyclists visiting Castlepoint are advised to park in a normal car parking bay or the dedicated motor bike bays. Please don’t park or leave your bike outside of these areas otherwise you may receive a penalty charge notice (PCN).
Unfortunately not at the moment, this is a future aspiration of ours.
Yes, the car park works are complete. After a major 5 year reconstruction the car park is fully in use without any reconstruction.
There is a 4-hour limit in place to ensure customers of Castlepoint can park easily and that this free service is not abused by those parking for free and heading off site.
It is not our intention to catch out genuine customers so it has been agreed with UKPC that they will honour any appeals for our genuine shoppers who have received a PCN for overstaying the four hour parking limit, if they can provide a copy of their receipts or bank statements to show evidence of shopping at Castlepoint at this time. If you would like to challenge a parking charge you have received please contact UKPC directly via the details found on your ticket to proceed with the appeals process.
For all up to date information with regards to the time limits and arrangements to extend your stay please visit the car park page on our website accessed via the top bar on any page.
UKPC the car parking management company issues tickets for overstaying the 4 hour rule, parking outside of a bay and parking in a disabled bay without displaying a valid badge and parking out of the centre’s opening hours.
We have areas you can secure your bike to outside the Management Suite below JD Sports and by Sainsbury’s.