When visiting Castlepoint
The facilities you can expect when visiting Castlepoint Shopping Park
Enjoy up to 4 hours free parking, there are over 2000 car-park spaces including disabled bays on both levels with wider parent and child spaces at ground level.
There are height restrictions in the carpark: 3.6 metres at the B&Q entrance. The rest of the ground level car park is 2.2 metres and the upper level is 3.3 metres. There is a vehicle weight restriction on the upper deck of 2.5 tonnes.
There is a Management Suite located on the ground level, underneath JD Sports. The office is open from 10.00am until 3:30pm. Out of office hours, please use the intercom adjacent to the office doors and our 24 hour on-site team will be pleased to help you.
We offer a Taxi phones services at Sainsbury’s to help you get to your desired destination stress free.
If you have a disability and are a Blue Badge holder, we have designated disabled parking spaces reserved especially for disabled shoppers, to help you park and shop with ease.
There are parent and child parking spaces on offer on site. These are designed to make life easier for our customers with young families.
Lost Property – If you have any lost or found items, please go to the Management Suite located on ground level, underneath JD Sports (available 24 hours.)
Shopmobility is an onsite service dedicated to make getting around the shopping park that bit easier. This is located in the lower level of the car park below Sainsbury’s. We have a range of motorised scooters and manual wheelchairs that are available for anyone who needs help with mobility – young or old. We recommend that you book in advance by calling 01202 534027.
We offer a Free WiFi service on site so you can use your smart phones whilst you shop. Select the free Castlepoint WiFi from your network list and follow the instructions to connect.
Keep your bicycle safe whilst you shop, by securing it to the bike racks provided outside the management suite (below JD Sports). D locks are considered the most secure way to lock up your bike. Large D locks are easier to use and can lock several bikes at a time, but mini D locks are light and easy to carry, plus they are harder for thieves to break. It will give you the peace of mind that you can leave your bike secure when you go shopping.
You can now collect your Amazon orders from the locker. It’s situated on the lower ground floor next to the management suite (Below Asda)
There are two toilet facilities situated on ground level only. East Toilets: situated next to the Management Suite. This toilet also has a separate parent and baby facility for changing and feeding. West Toilets: Situated underneath Boots. There are also toilets situated adjacent to Hamblin Way opposite Nandos and within Asda, Sainsbury’s and Marks & Spencer.
Cashpoints can be found outside Asda and outside Sainsbury’s. There is also a cashpoint located outside the Natwest Bank and Barclays Bank on Hamblin Way. There is another located within Marks and Spencer (ground level).
There is a public phone situated within Asda and Sainsbury’s.
There is a Post Office/Box located within the parade of shops on Castle Lane West opposite Castlepoint Shopping Park.
The library, owned by Bournemouth Borough Council, can be found in the East Village on Hamblin Way. The library has free internet access and holds a number of events during the course of the year. For more information, please click on the link www.bournemouth.gov.uk/Libraries/Libraries.aspx
Unfortunately we no longer have Electrical Charging ports facilities available on site. This is a future aspiration but whilst the car park works are underway this is difficult.