Parking at Castlepoint
Customers can enjoy up to 4 hours free parking when visiting Castlepoint. There is a 4-hour limit in place to ensure customers of Castlepoint can park easily and that this free service is not abused by those parking for free and heading off site.
If you plan on staying longer you can visit the Management Suite located below JD Sports to register your vehicle for the day. Additionally, we have tablets located inside the M&S Café and Nandos where you can input your information to enjoy a longer stay.
It is not our intention to fine our genuine customers so we have an agreement in place with the car park management company UKPC, that any appeal received which is supported with evidence of their shopping for the day of the ticket, i.e. Receipts or Bank Statements will have their parking charge cancelled.
Motorcyclists visiting Castlepoint are advised to park in a normal car parking bay.
Penalty Charge Notice Changes
Please be aware of new changes starting from 1st February 2023.
To be more passionate advocates for the planet and its future, UKPC have decided to trial a new application to issue virtual parking charges. Their aim is to considerably reduce the use of plastic wallets, paper and printers which all had a significant carbon footprint.
From February 2023 onwards, UKPC Parking Operatives at Castlepoint will trial issuing Virtual Parking Charge Notices and this may be trialed at Castlepoint.
This means that visitors who overstays the four-hour limit, parks outside a marked bay or fails to display their Blue Disabled Badge may receive a Virtual Penalty Charge Notice. This will be sent to the address where their vehicle is registered to, 7 days after their visit and being ticketed at Castlepoint.