Castlepoint offers over 2,800 car parking spaces including dedicated parent & child bays and disabled bays.
We provide these spaces to help those visiting with children under 12 to get in and out of vehicles more easily, with fewer crossings to reach the shops. Please respect the wider Castlepoint community and park elsewhere if you’re not visiting with children today.
We offer free parking for up to 4 hours with the opportunity to extend. If you wish to extend your stay, please visit the castlepoint office located (below JD Sports), Nandos or M&S Cafe to input your vehicle registration number on our tablets. This will entitle you to an extended stay for the day.
Please note any visitors overstaying the 4-hour limit will receive a parking charge.
Castlepoint offers up to four hours of free parking to ensure spaces remain available for genuine shoppers. If you receive a parking charge for overstaying but shopped with us on the day, you can appeal the notice through Group Nexus following the appeals process instructions on the back of your ticket. Simply provide one receipt or proof of purchase (such as a bank statement screenshot) from that day and the charge will be reviewed and cancelled. A 15-minute grace period is applied to all visits. Full appeal details can be found on your parking notice.
GRoup nexus the car parking management company issues tickets for overstaying the 4-hour rule, parking outside of a bay, parking in a disabled bay without displaying a valid badge and parking out of the centre’s opening hours.
Please refer to the image to the left to see an example of a vehicle that is deemed to have parked inappropriately by Group nexus as reference and over the bay.
To learn more about the ticketing guidelines please click the link below.
We have Disabled parking bays on the upper and lower level located in front of the walkways.
We also have parent & child spaces located on the upper level car park on the end of the aisles between Sainsbury’s and New Look. There are also dedicated bays outside Asda. the use of these bays are restricted to customers shopping with children. CCTV is in opertation.
Motor bike users can park in car parking bays at Castlepoint or the dedicated motor bike bays. Please don’t park or leave your bike outside of these areas otherwise you may receive a penalty charge notice (PCN).
Castlepoint is currently one of the largest shopping parks in the UK with over 35 retailers.