How can we help?
If you have lost any personal belongings inside a shop you will have to contact the shop directly as each one of them caters for its own lost and found items. If you think you may have lost it in the public premises across the Park, for example, walkways, car park or toilets you can check with Castlepoint Security team. This will be located on the lower ground of the car park inside the management Suite. You can also call 01202 510050.
Yes, there’s security on site and CCTV 24 hrs /7 days: you can call 01202 510050 or utilise one of the interphones located around the car park.
There’s not a taxi bay as such, but local taxi drivers are very familiar with the centre, common places of pick up are outside Sainsbury’s / M&S / ASDA or Waterstones, they will come and pick you up near any other shop.
For the more buses please use the same bus stop to get on and off.
Yes there’s free parking up to 4 hours. Please see signage in the car park for more details and for further information regarding the parking restrictions at Castlepoint please visit us at the centre management offices where we will be happy to help you and answer your enquiry
The whole programme is now complete. We are pleased to say the works are now complete and the car park is back to full capacity and use.