How can we help?

If you have lost any personal belongings inside a shop you will have to contact the shop directly as each one of them caters for its own lost and found items. If you think you may have lost it in the public premises across the Park, for example, walkways, car park or toilets you can check with Castlepoint Security team. This will be located on the lower ground of the car park inside the management Suite. You can also call 01202 510050.

Yes, there’s security on site and CCTV 24 hrs /7 days: you can call 01202 510050 or utilise one of the interphones located around the car park.

We are dog friendly and dogs are welcome in public premises across the centre, however, not every shop allows them in. Please head to the visit section of our website to know which shops currently allow them in. We would always recommend that customers contact the retailers directly before visiting for the most accurate information.

There’s not a taxi bay as such, but local taxi drivers are very familiar with the centre, common places of pick up are outside Sainsbury’s / M&S / ASDA or Waterstones, they will come and pick you up near any other shop.

For the more buses please use the same bus stop to get on and off.

The whole programme is now complete. We are pleased to say the works are now complete and the car park is back to full capacity and use.

Yes, there’s free parking up to 4 hours and there is more information on our Parking page under the Visit section of our website. Please see signage in the car park for more details and for further information regarding the parking restrictions at Castlepoint. For more information, please visit us at the Centre Management Office where we will be happy to help you and answer your enquiry.

Yes, we offer free parking for up to 4 hours with opportunity to extend

Please note any vistors overstaying the 4-hour limit will receive a parking charge. There are currently more than 200 signs throughout the site confirming the maximum stay, including on all entrances. If you do receive a ticket for overstaying, please follow the appeals process on the back of your ticket.

For further information regarding the parking restrictions at Castlepoint please contact info@castlepointshopping.co.uk or visit us at the centre management offices where we will be happy to help you and answer your enquiry.

Yes, we offer free parking for up to 4 hours with opportunity to extend. If you wish to extend your stay please visit the Management Suite located (below JD Sports), Nandos or M&S Cafe to input your vehicle registration number on our tablets. This will entitled you to an extended stay for the day.

There is a 4-hour limit in place to ensure customers of Castlepoint can park easily and that this free service is not abused by those parking for free and heading off site.

It is not our intention to catch out genuine customers so it has been agreed with UKPC that they will honour any appeals for our genuine shoppers who have received a PCN for overstaying the four hour parking limit, if they can provide a copy of their receipts or bank statements to show evidence of shopping at Castlepoint at this time. If you would like to challenge a parking charge you have received please contact UKPC directly via the details found on your ticket to proceed with the appeals process.

For all up-to-date information with regards to the time limits and arrangements to extend your stay please visit the Parking page on our website accessed via the Visit page on the top bar.

Please note any vistors overstaying the 4-hour limit will receive a parking charge. There are currently more than 200 signs throughout the site confirming the maximum stay, including on all entrances. If you do receive a ticket for overstaying, please follow the appeals process on the back of your ticket.

For further information regarding the parking restrictions at Castlepoint please contact info@castlepointshopping.co.uk or visit us at the centre management offices where we will be happy to help you and answer your enquiry.

Castlepoint has over 2,500 car parking spaces available for our shoppers.

We have Disabled parking bays on the upper and lower level located in front of the walkways. We also have parent & child spaces located on the upper deck on the end of the aisles between Sainsbury’s and New Look. There are also dedicated bays outside Asda.

Motorcyclists visiting Castlepoint are advised to park in a normal car parking bay or the dedicated motor bike bays. Please don’t park or leave your bike outside of these areas otherwise you may receive a penalty charge notice (PCN).

UKPC the car parking management company issues tickets for overstaying the 4 hour rule, parking outside of a bay and parking in a disabled bay without displaying a valid badge and parking out of the centre’s opening hours.

We have areas you can secure your bike to outside the Management Suite below JD Sports and by Sainsbury’s.